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Frequently Asked Questions
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Ok, I got my welcome letter, now what?
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Uploading your site via Cpanel.
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Uploading your site via FTP.
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Publishing with Microsoft FrontPage.
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Setting up your Email.
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Purchasing a new Domain.
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Transferring an existing Domain.
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DNS Change Only
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Requesting a Dedicated IP address.
Billing and Account Maintenance
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What types of payments are accepted?
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How will I receive my bill each month?
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How do I change my billing information or
account information?
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What happens if I go over the bandwidth
limit for my account?
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Changing your account password.
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Canceling your account.
Email Information
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What is my POP3 server name?
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How do I set up Claris Emailer?
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How do I set up Eudora?
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How do I set up Netscape
Communicator/Navigator?
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How do I set up Outlook or Outlook
Express?
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How do I set up an auto responder of forward
for a POP3 user?
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What is an "email alias"?
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What is the path to sendmail?
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How do I access webmail?
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Can I start a free email server?
CGI Information and Resources
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CGI Overview.
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Where to put cgi scripts?
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Perl Version, path to Perl, and absolute
path.
File Transfer Protocol
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A file transfer overview.
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Anonymous FTP.
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FTP Frequently Asked Questions.
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What folder should I use when I upload my
files?
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What are those files doing in my directory?
I didn't put them there!
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I can't move out of the / directory. Why
Not?
Answers
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Ok, I got my welcome letter, now
what?
If you just signed up and are wondering "now
what?" then this is the place for you!
In your welcome letter you will find all the
information you will need to access your new account.
The welcome letter will contain your username,
password, IP address, and Domain Name.
Domain Management Control Panel
We recommend that the first thing you do is access your
control panel and then change your password. Your
control panel allows you to do everything you need to
create and maintain your site. You can access your
control panel by typing http://ipaddress/cpanel in the
address bar of your browser. Once your domain
registration or transfer has taken place you will be
able to access your control panel by typing
http://yourdomainname/cpanel in the address bar of your
browser.
Once in the control panel click on the Change Password
icon. Enter your old password in the first field. Enter
you new password in the second field. Re-enter the new
password exactly the same way in the third field.
IMPORTANT NOTE: Passwords must not be longer than EIGHT
characters. Passwords are case sensitive.
Now get to know your control panel and all of the
features and functions available to you. For more
detailed information about each tool see the Guide to the
Domain Management (CPanel).
We recommend that you review the rest of the subtopics
in the quick start guide for more details about getting
started.
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First you need to login to your control panel via your
domain address, http://yourdomain.com/cpanel. Navigate
to the File Manager. Here you will see a list of
folders that are available in your current web.
Navigate to public_html or the www folder. The contents
of these two folders will be the same no matter which
you choose. You can create subdirectories under the
main folder if you wish. Once you have navigated to
either folder you will notice a link that states,
"Upload Files." Click this link. Now you you
can click the browse button and select the file from
your hard drive you wish to upload. Navigate to the
file you wish to upload and click "Open." You
will now notice the file is listed in your cpanel and
ready for upload. Click the Upload button and the
transfer will begin from your hard drive to your server
location.
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As soon as you receive the welcome email your account
is ready to go and you can begin uploading your site
files.
The welcome email, will contain the IP address for your
account, plus the password for the username chosen
during signup. You can upload your site using your
favorite FTP Client and the ip address for your
account. We recommend using WS_FTP or Cute FTP for
Windows and Fetch for Apple. When using an FTP client
to upload your files, you should upload to the folder
public_html or the www folder. The contents of these
two folders will be the same no matter which you
choose. You can create subdirectories under the main
folder if you wish.
For specific details and tutorials for uploading your
site via FTP see the FTP Topic.
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Setting up FrontPage to publish
On the File menu, click Publish Web. Click Options to
expand the list of options. Specify whether you want to
publish only pages that have changed, or all pages. To
publish subwebs, select the Include subwebs check box.
In the Specify the location to publish your web to box,
type the location of a Web server which will be
http://youripaddress or http://yourdomain.com. If you
have published before click the arrow to select a
location to which you have published before, or click
Browse to find the publishing location.
Click Publish.
FrontPage publishes your web. If you want to verify
that your web was successfully published, click the
hyperlink that is displayed after the web has been
published — your Web browser will open to the
site you just published.
If you cancel publishing in the middle of the
operation, files that have already been published
remain on the destination Web server.
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Creating POP Email Accounts
To create or delete a POP3 account, go to your control
panel at http://www.yourdomain.com/cpanel or
http://youripaddress/cpanel and choose the Mail Manager
icon. Click on Add/Remove accounts. You can add a new
email account by clicking the appropriate link. To
delete an existing email account, click
"delete" next to the email account that you
would like to delete. You cannot delete the default
POP3 address, which corresponds to the username you
chose when opening your account
POP 3 Server Name
Your POP3 server name is yourdomain.com. The server
name will be the same no matter how many POP3 email
accounts you set up.
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If you have already purchased a new domain name through
a registrar, then go to Transferring your domain.
If you purchased a domain name during your Algarve Web
Hosting signup, please allow 24 to 48 hours for the
domain name to be active. You will not have to do
anything to your DNS settings because we will have that
setup for you. The DNS numbers will be pointing to our
DNS server and ready to go.
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If you are transferring your domain from your current
registrar to Algarve Web Hosting register service, an
email will be sent to the Administrative contact for
the domain name. The email will contain a verification
of the transfer. After the administrative contact has
followed the instructions in the transfer email then
the transfer process will begin.
Please allow 24-72 hours for the transfer to be
complete.
Transfers cost approximatley €9.00 and your domain
registration will be extended an additional year.
Please note: Changes to your DNS settings can take up
to 72 hours to finalize.
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If you would like to keep your current registrar then
we offer a DNS Change Only option during the signup
process. All you will need to do is login to your
current registrar and change your DNS settings to the
following
Primary nameserver: NS1.ALGARVEWEBHOSTING.COM
Primary nameserver IP: 66.29.66.121
Secondary nameserver: NS1.ALGARVEWEBHOSTING.COM
Secondary nameserver IP: 66.29.66.122
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To request a dedicated IP address all you need to do is
submit a request to our support team. All requests must
have a valid reason for a dedicated IP address, ie; SSL
and Anonymous FTP setup. Additional fees are required.
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What types of payments are
accepted?
Here are your options for payment to Algarve Web
Hosting.
PayPal via online payments link - Visa, Mastercard,
Discover, American Express, and Electronic transfers
from bank accounts.
Snail-Mail- Personal Checks and Business Checks.
Personal checks and money orders should be made
payable to "Mike Whitehouse" and sent to:
Mike Whitehouse
Algarve Web Hosting
Casa Banda
Vale Fuzeiros
SB Messines
Algarve
8375-082
Portugal
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Invoices are auto generated and sent out via email on
the day each payment is due. The credit card is
automatically charged for the invoice amount. If other
methods of payment are used, all payments will be due
by the 10th day after the invoice date. New signups are
due within 10 days after signup completion. Algarve Web
Hosting will not setup any domain names on behalf of a
customer until payment is received. With this in mind
your domain name could possibly be unavailable if you
do not make your payment quick enough. Your new account
will not be setup until payment is received.
Note: All initial payments should be made via PayPal.
This would ensure that you will get the domain name you
chose during signup. Domain names are subject to
availability so please choose the PayPal option during
signup. You can change your payment method next month
to personal check or money order or you can keep paying
through PayPal.
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Click on live support on any page of this website and a
support representative will assist you. This can be
done on your own and the url and login information will
be provided in the welcome letter. For security
purposes we will not list the steps or the URL to the
customers account information in this document. You can
also email our support team and they will be glad to
change this information for you. Either way please
notify our support team of the change.
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If you exceed the bandwidth limit for your account the
overage amount will be automatically billed at the set rate.
Bandwidth overage is charged at a rate of € 3.00/GB. So it is worth keeping track of your bandwidth usage and maybe upgrade asap.
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To change your account password, go to your control
panel at http://www.yourdomain.com/cpanel and choose
Change Password. Enter your old password, then your new
password twice. Your password must be between 5-15
characters long.
NOTE: Using the Change Password option, you can change
the password for your account. This affects Control
Panel and FTP access, but does not affect the passwords
for any e-mail accounts you set up.
FrontPage users please note that using the Change
Password option does not change the password used by
FrontPage when you publish. For this reason we
recommend that you request the FrontPage extensions to
be installed for your domain before changing your
control panel password.
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You can cancel your account at any time by contacting sales
at http://www.algarvewebhosting.com/contact.php
There are no cancellation fees, and no notice is required.
Although no notice is required, and there is no cancellation
fee, all fees paid for service up to the notice of
cancellation are non-refundable. If cancellation is made
within the first 30 days of service all hosting fees will be
refunded, minus any transaction fees such as PayPal. This
does not include fees for domain registration or any setup
fees for installed programs or SSL certificates.
Another way to cancel your account is to simply not pay
your bill. If payment is not received within 10 days
after the due date, then your account will be
suspended. You will no longer be able to reach your
site or your control panel. An overdue invoice will be
sent to you via email notifying you that you have
missed a payment and your site has been suspended. We
do not want to lose you as a client but we understand
that situations do arise and you may have forgotten to
send in your payment. After you have received the over
due invoice you will now have an additional 7 days to
make payment. If payment is not received within 17 days
after the due date all of your files will be backed up,
as a good gesture to you, and your account will be
deleted from our servers. If you have files on the
server that you must have back then please feel free to
email our support team to arrange transfer of your
files back to your possession. We will keep your files
for a maximum of 15 days. After the 15 days your files
will be deleted.
Note: Suspension due to illegal content does not have
the same grace period as suspension for non-payment. Go
to our Policy page for a description of Suspension due
to illegal content.
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Email Information
Your POP3 server name is mail.yourdomain.com. The
server name will be the same no matter how many POP3
email accounts you set up.
Please check with your ISP and ask can you send mail
through their servers that comes from your domain. Some
dialup services do not allow external mail to be sent
through their servers. If you have cable access or DSL
this should not be a problem but check their policies
on sending mail or check with their support department.
If your ISP does not allow you to send email from your
domain and you still want to send from your domain then
contact support for further instructions.
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Start Claris. Choose Setup and then Internet Setup The
SMTP (outgoing mail) server should be the server of
your internet service provider. In the Account Name
field, enter your domain name. Put your username and
domain name in the Email Account box.
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Start Eudora and select Tools, then Personalities.
Right click the left-hand side of the screen. Select
'New'. The 'New Account Wizard' will
appear. Type in a name for this account and select
Next. Select 'Create a brand new email account'
and click Next. Type in your name (not your email
address) and select Next. Type in the email address you
wish to use. Select Next. Type in the true user for
this POP box (this is NOT an alias). Select Next.
Select 'POP' for type of incoming mail server.
In the 'Incoming Mail Server' field, type
yourdomain.com Select Next. Select Finish. Right-click
on the new personality you created, and select Modify.
In the SMTP Server field, type the name of your local
ISP's outgoing mail server. Select OK.
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After loading Netscape Composer, choose Edit and then
Preferences. Click on Identity and add your personal
information. Click on Mail Server. The SMTP (outgoing
mail) server should be the outgoing server of your
internet service provider. Your incoming mail server is
yourdomain.com. Put your username in the mail server
user name box.
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If your ISP "does not" allow sending
external mail from their servers, then use this
section. Dial UP..Start Outlook or Outlook Express.
Click Tools and choose Accounts. In the
"Internet Accounts Windows" click Add and
choose Mail. Fill in your name and click Next. Click
"I already have an e-mail address that I'd
like to use" and fill in your email address.
Click Next. On the "Email Servers Name"
page, fill in the server information. "My
incoming mail server is a POP3 server." The
incoming mail server should be mail.yourdomain.com.
The Outgoing Mail (SMTP) should be your ISP's
outgoing mail server. Click Next. Enter your mailbox
username in the account name field, and the password
below. Click Next and then Finish. At this point you
are now able to check your new mail account. If you
receive an error while trying to send mail then you
must set the username and password for your ISP in
your new mail account. To change this setting, click
on Tools and choose accounts. Next select your new
account and click on Properties, "or you can
double click the account." Click on the Servers
tab at the top. At the bottom section for Outgoing
Mail Server put a check in the box that states,
"My server requires authentication." Click
on the settings button. Select the Login using radio
button and enter your username and password for your
ISP. Click OK > click Apply > click OK >
and then click close. Now you will be able to send
mail from your new account using your ISP as an
Outgoing Mail Server.
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If your ISP "does" allow sending external
mail from their servers, then use this section. This
is the easiest way to set up your email in Outlook
Express. Login to your control panel at
yourdomain.com/cpanel and go to the section to add
and remove accounts. Each email account you have set
up will be listed here. To the right of each account
is the link to Auto-configure Outlook Express. Click
the link.. Next click OK to continue with the
process. If prompted to open or save this file
choose "Open this file from its current
location." Click OK.. When asked if you would
like to enter the information into the registry
choose "Yes". Click OK. Click Open and
then click Yes. Outlook express is now configured to
send and receive email through that account. If you
would like all accounts to be set up in Outlook
Express, then follow the steps listed above for each
account.
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To set an auto responder go to your control panel at
http://www.yourdomain.com/cpanel. Next go to the Mail
Management section and click on Auto Responders. On the
next page click on Add Auto Responder. Next enter the
username that you want to have E-mail response from,
"such as sales or support." If there are
multiple domains on your account you will have to
select a domain from the drop down box. If you only
have one domain then it will appear as the default.
Enter your text for the remaining fields: From:,
Subject, and your message that will appear in the
message body. Click Create and you are finished. All
Email sent to that address will automatically get your
predefined message.
To set a Forwarder go to your control panel at
http://www.yourdomain.com/cpanel and go to the Mail
Management section. Click on Forwarders. On the next
page click on Add Forwarder. Enter the username and
domain of the account you wish to have mail forwarded.
Next enter the email address that you want to receive
the forwarded mail. Click ADD Forward and you are done.
All mail coming to that address will be forwarded to
the new address.
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An email alias is a name@yourdomain.com that does not
have a corresponding POP3 box set up. For example, if
you have a POP3 box called sales that is your default,
but you have not created any others, mail to
anyone@yourdomain.com will be sent to the sales box. If
someone were to email webmaster@yourdomain.com, in this
example, that mail would be forwarded to the sales POP3
box.
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The path to sendmail is: /usr/sbin/sendmail
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Use the URL http://yourdomain.com/webmail or
http://yourdomain.com:2095 Each email address will have
their own access to webmail. Webmail is great for the
person who is always on the go and doesn't want to
download email from a slow hotel connection. The user
can read, create new mail, send, and delete all email
without downloading to a local machine. After you check
you mail on your local machine that is setup for POP3,
then all email will be downloaded to your computer and
removed from the webmail. All email will be downloaded
as unread messages even though you read them on the
webmail. Please Note: It is important to keep your
webmail boxes cleaned out. This would include the sent
items and deleted items boxes. The mail in these boxes
will be taking up space on your server. To clean out
your webmail Inbox, all you need to do is check your
mail using an email client, Outlook Express, Eudora,
etc", and all of your messages will be downloaded
from the server to your computer.
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Absolutely NOT! With our packages we
offer unlimited email addresses for you and your
company only. This is not to start your own Hotmail or
Yahoo type email server and handout free email
addresses. Your email will not be monitored but once
you reach 50 email addresses we will ask you to submit
an explanation of the number of email addresses you
have setup.
Note: The more email traffic you have the more
bandwidth you will use.
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CGI Information and Resources
CGI stands for common gateway interface. It allows you
to run certain functions on your domain, such as
counters, guestbook's, discussion boards, etc. to
make your site more dynamic. You can find many CGI
scripts and other information at the following
locations:
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All CGI scripts should be uploaded to the cgi-bin
folder for your domain. Be sure to follow the
instructions for the script you are uploading regarding
setting permissions on the files and folders you
create, as they vary from script to script.
The absolute path for CGI is:
/home/username/public_html/cgi-bin
(the script you choose may require the use of a
trailing /, please check the installation
instructions).
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The version of perl installed is: 5.8.7
The path to perl is: /usr/bin/perl
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File Transfer Protocol
File Transfer Protocol, or FTP, is the protocol used to
transfer files remotely from a client to a server, or
from a server to a client. Using FTP, you can transfer
files in ASCII, or binary, depending on the type of
file your are transferring. FTP is available 24 hours a
day, seven days a week for your use. Each domain has
its own FTP space.
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Anonymous FTP allows others to upload to your FTP space
without allowing them access to the files that make up
your site. By default, each domain account comes with
anonymous FTP capabilities. By default, however, this
option is not turned on.
To install AnonFTP for your domain:
Go to your control panel at
http://www.yourdomain.com/cpanel. Click the FTP Manager
Icon. Select the Anonymous FTP Controls option and
place a check mark in the boxes next to
Allow anonymous access to
ftp://ftp.yourdomain.com
and
Allow anonymous upload to
ftp://ftp.yourdomain.com/incoming
Your users can then FTP into your domain using a
username of anonymous and their email address and
upload or download files.
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How do I FTP files to my site?
We recommend the following FTP clients:
FTP Clients for Windows:
WS_FTP (either the Light Edition, which is free for
non-commercial use or the Pro version) WS_FTP is
available from Ipswitch
CuteFTP can be downloaded at Tucows, where you can
also find other FTP clients.
FTP Clients for MacIntosh
DropFTP can be downloaded at Tucows
Fetch FTP which can also be download at Tucows
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When using an FTP client to upload your files, you
should upload to the folder public_html or the www
folder. The contents of these two folders will be the
same no matter which you choose. You can create
subdirectories under the main folder if you wish.
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Certain directories are created when your account is
created or when you install AnonFTP. These include
catalogs, etc, mail, public_ftp, public_html, tmp and
www. These folders contain other files and programs
that are needed to run certain items for your domain.
If you are unsure what a particular file or folder is
needed for, please contact support.
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For security purposes, you cannot move out of the root
folder of your own domain.
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